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HoIP Pebbell

Personal Alarms and GPS Trackers 

Pebbell Warranty....

ORIGINAL PEBBELL™ WARRANTY Valid for Purchase Direct from HoIP Telecom

The purchaser of the Pebbell GPS device and its accessories included in the box as sold has a limited warranty.

 

HoIP Telecom undertakes that, during the period covered by the limited warranty, any defects in the materials, design or manufacture of the Pebbell GPS device and its accessories will be corrected by HoIP Telecom or one of its approved after-sales companies, free of charge and within a satisfactory time-frame. This correction shall cover the repair of the Pebbell GPS device and its accessories or, if HoIP Telecom considers it necessary, at its sole discretion, its replacement free of charge under the stipulations of this limited warranty.

 

This limited warranty does not affect your rights under the laws in force in your country or your rights against the vendor of the Pebbell GPS device and its accessories.

Warranty Period


The warranty period starts at the time of Product’s original purchase by the first end-user. The Product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter “Warranty Period”). The different Warranty Periods are:


1. Twelve (12) months for PEBBELL device and three (3) months for accessories (whether included in the device sales package or sold separately) other than the consumable parts and accessories listed in 2) below;

2. Three (3) months for the following consumable parts and accessories: batteries and chargers


As far as your national laws permit, the Warranty Period will not be extended or renewed or otherwise affected due to subsequent resale, HoIP Telecom authorized repair or replacement of the Product. However, part(s) repaired or replacement product during the Warranty Period will be warranted for the remainder of the original Warranty Period or for sixty (60) days from the date of repair or replacement, whichever is longer.

How to use the warranty service

 

To be able to use this limited warranty, kindly return to the after-sales service company approved by HoIP Telecom

 

a) the Pebbell GPS device or item in question, carefully protected in its original packaging, by registered mail with proof of delivery. HoIP Telecom informs the purchaser that it is not liable for the loss of the device and does not repair damage occurring during transport.

b) the original proof of purchase and a copy of the contract subscribing to the Pebbell LIVE Services, indicating clearly the name and address of the vendor, the date and place of purchase,


c) the standard repair form available on the internet site www.pebbell-gps.com  dated and signed, or a letter on ordinary paper giving your details, identifying the product and its accessories (kindly attach the self-adhesive tab with the product number or write it clearly, giving the IMEI number which you can obtain simply by contacting [email protected]  and describing the symptoms of the fault.

 

For further details of what to do to take advantage of this limited warranty please contact the Internet website www.pebbell-gps.com  or [email protected]

 

When you file a claim under the limited warranty, you must notify [email protected] of the alleged fault within a reasonable period of having discovered it and, in any case, by the expiry date of the warranty period at the latest.

 

HoIP Telecom may use new or "as-new" parts or products or others equivalent to new parts or products to repair or replace the Pebbell GPS device and its accessories.

 

All parts of the Pebbell GPS device and its accessories, or any other item replaced by HoIP Telecom shall remain the property of HoIP Telecom

Warranty exclusions

 

1 – This limited warranty does not cover the user manuals included in the box as sold with the Pebbell GPS device.

 

2 – This limited warranty does not over:

  1. normal wear and tear,
  2. faults due to misuse (including those caused by sharp objects, bending, crushing, falls, etc
  3. )faults and damages due to misuse of the Pebbell GPS device and its accessories, in particular using it other than as per the instructions provided by HoIP Telecom (among others those stipulated in the Pebbell GPS device user manual).
  4. other acts beyond the control of HoIP Telecom

 

3 – This limited warranty does not cover effective or alleged faults caused because the Pebbell GPS device has been used with, or connected to, a product, accessory or service not manufactured or supplied by HoIP Telecom or has been used for purposes other than those for which the Pebbell GPS device has been designed.

 

4 – This limited warranty is not applicable if the Pebbell GPS device and its accessories have been opened, damaged, used with equipment other than that for which they were designed (battery and SIM card), modified or repaired by anyone other than a HoIP Telecom -approved servicing centre, if they have been repaired using non-approved swapped parts or if the serial number of the Pebbell GPS and its accessories or the IMEI number has been removed, deleted, degraded, modified or made illegible in any way.  Such removal, deletion, etc. is to be determined solely by HoIP Telecom

 

5 - This limited warranty is not applicable if the socket for charging the Pebbell GPS device is rusty because the protective rubber cover has not been properly closed.

 

6 - This warranty is not applicable if the Pebbell GPS device and its accessories have been exposed to extreme temperatures or environments, to corrosion, to rusting, to the action of chemical products.

Outside the warranty period or conditions of application of the warranty:

 

An estimate will be provided, on request, if the Pebbell GPS device and its accessories are no longer under warranty or do not comply with the conditions of application of the warranty.

 

To send a request for an estimate for repairs outside the warranty period or where the warranty does not apply, kindly return to the after-sales service company approved by HoIP Telecom:

 

a) the Pebbell GPS device or item in question, carefully protected in its original packaging, by registered mail with proof of delivery. HoIP Telecom informs the purchaser that it is not liable for the loss of the device and does not repair damage occurring during transport.

b) the original proof of purchase and a copy of the form subscribing to the Pebbell Services, indicating clearly the name and address of the vendor, the date and place of purchase,

c) either the standard repair form available on the internet site www.pebbell-gps.com  dated and signed, or a letter on ordinary paper giving your details, identifying the product and its accessories (kindly attach the self-adhesive tab with the product number or write it clearly, giving the IMEI number which you can obtain simply by contacting: [email protected] and describing the symptoms of the fault.

 

The estimate issued by HoIP Telecom at your request will be valid for one (1) month.

 

  • Should you accept the estimate, the repair indicated on the estimate will be performed as soon as possible and the estimate will be free of charge.

 

The invoice corresponding to the estimate and including dispatch costs, where they are payable by you, will be issued at the same time as the repaired Pebbell GPS device and accessories.

 

  • If you do not accept the estimate or fail to reply in the space of one (1) month, the Pebbell GPS device and its accessories will be returned to you without repairing and the cost of the estimate and the cost of dispatching the Pebbell GPS device and its accessories will be invoiced as a global and lump sum of fifteen (15) GBP, including tax.

 

The invoice corresponding to the estimate and dispatch costs will be sent to you at the same time as the repaired Pebbell GPS device and accessories.

 

Limitation of liability

 

This limited warranty is your only recourse against HoIP Telecom and the only liability accepted by HoIP Telecom with regard to possible faults in the Pebbell GPS device and its accessories.

 

However this limited warranty shall not, under any circumstances, exclude or limit your rights under the laws in force in your country or your rights against the vendor of the Pebbell GPS device and its accessories.

 

Within the limits authorised under current legislation, HoIP Telecom waives all liability with regard to loss of profits, a loss of enjoyment of the Pebbell GPS device and its accessories or their functions, commercial loss, loss of contract, loss of invoicing or expected savings, increase in costs or expenditure or even indirect, consecutive or special loss and damages.

 

Within the limits authorised under current legislation, HoIP Telecom’s liability is limited to the purchase price of the Pebbell GPS device and its accessories. The above limits are not applicable in case of serious or intentional fault of HoIP Telecom, or in case of death or injury resulting from a serious fault attributable to HoIP Telecom.