Personal Alarms and GPS Trackers 

FAQ Pebbell

Pebbell is a personal safety product which combines alarm and tracking functions. Designed for everyday life, the GPS alarm makes use of the latest tracking technology.

Together with the device and a smartphone, the person in need of help can be tracked in seconds. With just a push of a button the safety alarm informs of its wearer’s accurate location. Whether it be outdoors or indoors, in the next room, or on the other side of the world.

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Does the GPS work inside my car?

Posted on February 16, 2018 at 7:25 PM

Yes, but some cars have a thin metal layer in windows which can block GPS signals. Typically the windscreen can have such layer while the side windows mat not be covered. Thus the location of the phone in the cradle should be close to such window is otherwise possible.

Do I need to be outside to use GPS?

Posted on February 16, 2018 at 7:25 PM

Yes, GPS is operating based on weak signals transmitted from satellites. These signals do not penetrate solid objects and thus clear visibility to the sky is needed. It is however possible to get a position if room has e.g. large windows or a non-metal roof. Once the initial position has been calculated by the receiver the position is easier to maintain also inside such buildings. You can see the current mode with the colour of the top frame in the phone screen. Green colour me...

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What is GPS?

Posted on February 16, 2018 at 7:20 PM

GPS is the world’s first satellite navigation system. It was developed and is maintained by the U.S. Government’s Department of Defense. GPS consists of 3 key elements: satellites in space, monitoring stations on Earth and your GPS receiver. GPS has 24 active satellites that circle Earth in orbital paths, sending out radio signals from their position in high orbit. Each satellite’s signal covers a large area of the earth’s surface and they are orbiting s...

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Posted on February 3, 2018 at 12:05 PM

Pebbell  is a one button mini mobile phone -  Super simple, fun, and durable. It's one of the first GSM/GPS wearables with voice calling services and it works with a 2G mobile network. With Pebbell you are able to call and receive calls in a safe and secure way.

Pebbell has one primary button to make calls with - just press and hold the big button to initiate a call.

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FALL Sensor - Designed for serious falls

Posted on January 25, 2018 at 12:55 PM

Designed for serious falls

PEBBELL has an in-built fall detection feature that is designed to detect serious falls, likely to result in unconsciousness. It has been designed this way so as to be a secondary level of assistance to compliment the SOS help messages and calls. If after a fall a person is not able to press the SOS/help button due to being unable to move then the fall detection function can send out the alerts.

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Distortion or poor sound quality when speaking to the wearer

Posted on January 11, 2018 at 12:20 PM
  • Device is not being worn causing some feedback.
  • Contact’s phone and device are too close.
  • Wearer is holding down the Sidetalk button.
  • Device is being worn in a windy/noisy location.
  • Microphone in device needs cleaning due to dust.


  • Wearer needs to wear around neck.
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Device seems to be using prepaid credit too quickly

Posted on January 11, 2018 at 12:15 PM
  • Wearer is using the Side talk button often and/or
  • Making long calls to that contact.
  • Contacts are sending ‘loc’ commands often to the
  • Device and it is using up credit with SMS replies.


  • Educate wearer to the cost of calls
  • When using Side talk button. Contact...
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The device does not seem to be charging or the charge is not lasting very long

Posted on January 11, 2018 at 12:10 PM

Probable cause

  • Device not being placed in charging station in
  • Correct position. Red LED should be bright when in correct position and vibrate once.
  • If device is worn all day and moved often battery may last only 18-20 hours


  • Ensure wearer is placing it correctly
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GPS location is incorrect on Google map

Posted on January 11, 2018 at 12:10 PM

Probable cause

-GPS was asleep at time of activation or ‘loc’ text.

-GPS could not see the satellites at the time.

-GPS had no fix and used the last known position.

-The device has not been outside for the first time.


-Wake the GPS up by moving device.

-Take device outside or to a window.

-Take device outside for ten minutes

Contact did not receive help text and/or call after SOS activation

Posted on January 11, 2018 at 12:05 PM

Probable cause

  • Device was not connected to network at time.
  • Contact’s phone was off or out-of-range.
  • SOS help texts or calls were cancelled by wearer.
  • Device has run out of credit.
  • Contact number programmed is incorrect.


  • Check mobile c...
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