Personal Alarms and GPS Trackers 

Delivery & Returns

Delivery Standard

  • £3.95 per SIM card basket of 1 to 5 SIM items
  • £7-50 per 1 x Pebbell v1 or v2 or Text Alarm in basket of Pebbell items
  • £9-50 per 1 x Pebbell Locator
  • 5.7  working days (Mon-Fri excl. public holidays) to UK Mainland
  • 7-11 working days to Northern Ireland, Scottish Highlands & Channel Islands


Non- standard
  • Items that are too large, heavy or delicate for standard delivery
  • May result in longer delivery times or higher delivery costs
  • Check delivery information at the bottom of each product page


Returns Standard
  • Return product within 14 days for a refund, replacement or exchange
  • If return needed please print RETURN FORM and attached inside your return
  • Email sales@hoip-telecom.co.uk to confirm return address
  • Product must be returned in resale (new and unused) condition
  • If faulty or damaged, product must be returned in original condition
  • Post package to return address
  • Receive confirmation of receipt, plus refund, replacement or exchange

Non standard

· If product is too delicate, or too large or heavy for delivery via Royal Mail (over 61 x 46 x 46cm or 5kg), contact us at sales@hoip-telecom.couk to arrange collection

· These items are non-returnable, unless damaged, faulty or not as described:

· Products that have been personalised for you

· Made to order products

· Perishable or wearable items