Personal Alarms and GPS Trackers 

HoIP Telecom - Terms & Conditions for eSTORE

HoIP Telecom - Terms & Conditions for eSTORE

The following terms and conditions apply to any purchases of Equipment from the HoIP Telecom eSTORE  We suggest you print a copy to keep for your records.

These conditions set out the agreement between “you” (the Customer) and "us/our" (HoIP Telecom Ltd) for purchases made from this website and should be read in conjunction with our Equipment Description. For the avoidance of doubt the order of precedence shall be these terms, followed by our Equipment Descriptionand any other Service Description, followed by our Standard Terms and Conditions which will apply to any Services used in conjunction with your purchase and these are available to view on our website at  http://www.hoip-telecom.co.uk/sim-terms-conditions

To purchase from this site you may need to use a creditor debit card and if you have selected a pay monthly mobile or SIM card you will need to set up regular payments from a bank account depending upon the item being purchased. You will also need an email address as we will use this as the main way to keep in contact with you.

Please note in particular that

  • Orders shall only be accepted from persons who are 18 or over.

Information on this website

Whilst we try to ensure that all descriptions, details, including prices, displayed on this website are correctand up to date, we cannot guarantee that they are. Details may be updated from time to time and are subject to change. You must ensure that prior to placing an order you have checked all relevant details about the products and/orservices you have selected.

We cannot confirm the price of a product until your order has been fully processed. All products and services advertised are subject to availability.


The information displayed on this website,including prices, does not constitute an offer to contract or enter into an agreement. When you place an order via this website for products and/or services your order shall constitute an offer for the goods and/or services selected, which will be subject to our acceptance

We shall not be obliged to accept your order. If we do, your order will be accepted, by us dispatching the product to you. Where products are sent separately, our acceptance will relate only to those products actually dispatched. Confirmation of orders will be sent to the email address supplied by you when the order was placed.

Despite our best efforts, occasionally products in our online shop may be incorrectly priced. We do, however, verify prices as part of our dispatch procedures. If we discover a pricing error, or there is a change in price before despatch, we will contact you to reconfirm your order at the correct price.

If we are unable to contact you within a reasonable time, we may cancel your order and notify you of such cancellation. 

Your Right To Change Your Mind - For all Purchasers made by Consumers over the Internet or Telephone Only

IMPORTANT – this paragraph deals with your right as a Consumer to change your mind

If you are a new or existing customer who has purchased services and/or equipment from us for personal (but not business use) by Internet or by telephone, then you may cancel such purchase up to 14 days after receiving service -the “InitialPeriod“ - as long as you return the equipment that you purchased undamaged, with proof of purchase, in the original packaging, complete with all original parts to us within the Initial Period. You will be refunded the price of you requipment and all charges associated with the services that you originally purchased other than for the calls you have made. However, you must pay for all charges that may take longer to be billed such as roaming.  If you bought the equipment directly from us we will bear the cost of returning it as long as you follow our returnsprocedure (contant sales@hoip-telecom.co.uk for more details), otherwise you will bear the cost.


Any contracts formed between you and us via this website will be deemed to have been made in England and shall be governed and construed in accordance with the Laws of England. Any disputes orproceedings shall be subject to the exclusive jurisdiction of the England Courts.

Delivery & Charges

We can only deliver to a valid address in England, Wales or Scotland and various countries in Europe and USA. Delivery timescales cannot be guaranteed.Subject to availability we will endeavor to process your order within 3 -5 workingdays. Delivery charges are as specified in you rorder.


Unless otherwise stated, all equipment purchased from this website is covered by a 12 month manufacturer's warranty from the date that it is delivered to you. In the unlikely event that you experience a fault or defect with your equipment in the first 12 months following purchase please contact HoIP Telecom Ltd. This does not affect your statutory rights.


Unless otherwisestated, all prices are exclusive of VAT (where applicable) and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products and/or services ordered plus any applicable delivery charges.

One-off payment can be made by any of the following methods: PayPal and PayPal Quest

Monthly line rental charges are paid direct in Advance on the Pay As You Go Account

Payment will be taken from you when the order is placed.

You confirm that the credit or debit card that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment cardrefuses to or does not, for any reason, authorize payment to us, we will not beliable for any delay or non-delivery.